most popular faq
Your information with www.fommy.com is on a secure and encrypted server.
a) All major credit cards – MasterCard, VISA, American Express and Discover.
All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).
Request for Additional Information
On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.fedex.com or www.ups.com or www.usps.com.
*Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box addresses.
Credit Card Statement
Your Credit Card statement will show money credited to the account of:
12610 West Airport Blvd., Suite 120,
Sugar Land, TX 77478
Payment Using Credit Card
All Moftware owned websites accept the following credit cards - VISA, MasterCard, American Express, and Discover. In addition, there is no charge for debit card usage on any website owned by Moftware. All credit and debit cards are verified via VeriSign payment gateway prior to processing order for shipment.
Payment through PayPal
PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. The PayPal site ensures a secure transaction. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details.
Moftware takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction(s).
With Moftware you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites DHL - www.dhl.com, FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.
Shipping Options (Holiday Shipping Schedule)
We ship to all 50 states and all over the world! Refer below see if we ship to your country.
1) Super Saver Shipping (7-9 business days) $4.99 upto 3 items & $0.50 for each additional item.
2) Standard Shipping (3-5 business days) $7.99 upto 3 items & $1.00 for each additional item.
3) Priority Shipping (2-3 business days) $9.99 upto 3 items & $1.50 for each additional item.
4) Next Day Shipping (1 business day) $34.99 upto 3 items & $1.50 for each additional item.
5) Next Day AM Shipping (overnight,Next Business day) $49.99 upto 3 items & $2.00 for each additional item.
6) Saturday Shipping (Special Saturday delivery) $54.99 upto 3 items & $2.00 for each additional item.
We apologize for any inconvenience. Please feel free to contact our customer service department using Live Web Chat for further assistance on your order.
Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands Orders
1) Standard Shipping (3-5 business days) $8.99 upto 3 items & $1.50 for each additional item.
2) Next Day Shipping (1 business day) $39.99 upto 3 items & $1.50 for each additional item.
Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.
APO/FPO State Codes
AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific
All APO/FPO orders are shipped via postal service US Postal Service.
1) APO Shipping (10-12 Business Days) $9.99 upto 3 items & $1.50 for each additional item.
All APO-AE customers please note although the US Postal Service estimates packages should be delivered within 2 weeks from date of shipment, Moftware has been experiencing shipment delivery in the range of 4-6 weeks for some APO-AE orders. We apologize in advance for any inconvenience this may cause you. Please take this fact into consideration before placing your order with us.
Post Box Orders (U.S. Only)
*Please note We accept orders for PO Box shipping and please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we strongly encourage customers to use an alternative shipping mode - FedEx, DHL or UPS.
1) USPS First Class Mail (7-12 Business Days) $4.99 upto 3 items & $1.00 for each additional item.
2) Ground Shipping (6-10 Business Days) $7.99 upto 3 items & $1.50 for each additional item.
3) Express Shipping (1-3 Business Days) $39.99 upto 3 items & $3.00 for each additional item.
1) International USPS Express Shipping (7-10 Business Days) $39.99 upto 3 items & $3.50 for each additional item.
2) International Priority (2-7 Business Days) $54.99 upto 3 items & $4.50 for each additional item.
Orders placed Monday-Friday by 16:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.
Damaged / Lost shipment enquires
Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.
Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.
Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.
Can I use my own shipping account for shiping?
Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer Care Team to discuss further.
If I select Next Day Air, will my order really arrive tomorrow?
No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping method.
For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)
Refer & Earn
1. All Vouchers will send through e-mail. Please add email@example.com in your whitelist to ensure delivery in Inbox.
2. Only One voucher will be allotted to a customer. Fommy.com will send a new Voucher with updated earnings / amount whenever applicable.
3. Old voucher Code will be disabled upon sending a new Voucher with new earned amount.
4. Please refer to the following steps for better understanding on Fommy.com Refer and Earn programme:
- You (Referrer) refer our Deal / Website to your Family, Friends, colleagues and others.
- One of your Family or Friend or Colleagues (Referee) visits our Website and places an order. You get an immediate credit of $2.00. A Voucher will send to you through email with a code that can be applied while placing order on Fommy.com for $2.00 off on your purchase.
- You can either utilize this Voucher on your next purchase or wait till new earnings. You will receive a new voucher with updated earning if the previous voucher has not been used.
- When someone else from your group places order with Fommy.com, You will receive a new Voucher with $4.00 credit. Please note that your old Voucher code will be disabled upon sending new one.
- You can accumulate earnings up to $20.00. All earnings beyond $20.00 will send through a new Voucher. In such cases, both Vouchers can be applied however only 1 voucher can be redeemed on a single purchase.
All intangible or downloadable products/software(s) are subject to the following conditions:
Software orders are dispatched via e-mail containing a download link and the key for the software. Since software orders are fulfilled via e-delivery, please make sure that you provide us with a correct and valid email address. Any dispute arising due to incorrect e-mail address shall not be liability of Moftware. Please note, software orders are non-refundable. In case of technical failures (Mail servers failures, Server Maintenance, etc...) there may be delays in fulfilling orders. Under such circumstances, Moftware cannot be held responsible or implicated in any respect. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.
Moftware values its customers and ensures that all return requests are handled with extreme care. Our ‘customer friendly’ return policy lets you process refund/replacement requests quickly and with ease.
i. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
ii.The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.
iii. RMA numbers for domestic orders (within USA) are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. For international orders, the RMA#s are valid for 1 month. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.
iv. We recommend customers to use a traceable system for sending us their return package. Moftware will not be responsible for any delay or loss of package in transit.
v. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.
vi. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.
vii. Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.
i. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken/defective will be replaced.
ii. The exchanged/replaced product will be shipped FREE through Super Saver Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).
i. Moftware has a 30 day refund policy from the date of invoicing.
ii. All open box refunds are subject to a deduction of 15% of product price or $5 (whichever is higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.
iii. Original shipping charges are non-refundable in all cases.
Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.
Certain Bluetooth features including those listed may not be supported by all compatible Bluetooth-enabled devices, and/or the functionality of such features may be limited in certain devices, or by certain wireless carriers. Contact your wireless carrier about feature availability and functionality.
In the event that your product may be defective, please contact the manufacturer directly from this link www.fommy.com/manufacturer-support.htm. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#.
a. Contact Customer Service Representative at firstname.lastname@example.org or Live chat.
b. The representative will provide support on the RMA # request by generating the RMA Form for Replacement or Refund & emailing you at the same time.
c. Print the RMa Form & add additional comments if necessary, and send your package using a traceable shipping mode to:
12610 W. Airport Blvd., Ste 120, Sugar Land, TX 77478, USA
d. Ensure that you have a copy of the RMA Form inside the return package along with the merchandise for return/exchange for faster processing of your order.
1. DOA (Dead-on-arrival)
For all the phones that are out of the box failures (DOA), www.fommy.com needs to be notified within 2 (two) consecutive days of the delivery date. All return products must be in the original packaging; including the original manufacturer's box inserts, documentation, warranty cards (not filled out or tampered with), manuals, and all accessories accompanied by a copy of the original receipt. Original manufacturer boxes may not be defaced or marked in any manner.
Returns will not be accepted if packaging is not in its original condition. Assuming the product is returned in like-new condition and with all items inside of the box, a replacement phone will be provided. The DOA is applicable for both OEM and Refurbished Devices.
2. After 2 days DOA Period
The 2 business days DOA Period is the period from the date of delivery. All handsets/ devices are covered by a one-year manufacturers' warranty. After the 2 days DOA Period, Moftware family will not be responsible for any abnormal behavior of the device. The device must be shipped back to the Manufacturer with a copy of our Warranty Form provided with the Box and a detailed explanation of the alleged defect or problem. The 'After 2 days DOA Period' is applicable for OEM Devices only.
3. General Warranty Norms
This warranty does not cover misuse, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, liquid damage, normal wear and tear from use of the product, or other acts which are not the responsibility of the product manufacturer, including damage caused by shipping. This Warranty is applicable for both OEM and Refurbished Devices.
4. Upon receipt of Defective OEM devices
Upon receipt of the defective phone of the OEM handsets, the Manufacturer needs to be contacted along the Warranty Form provided with the Box and a detailed explanation of the alleged defect or problem.
If any OEM device is shipped to us for return without our consent, the same will be not entertained and Moftware will not be responsible for the loss or damage incurred during the shipment course.
5. Upon receipt of Defective Refurbished devices
We offer a standard 30 days period for Defective Refurbished devices. Customers must notify our Customer Service of any defects within 30 calendar days from date of invoice. The device must be shipped back to us by following the Return process mentioned in our website and a detailed explanation of the alleged defect or problem. Moftware will offer exchange for all valid returns which are confirmed by our Expert Technical Team.
If our Expert Technical Team denies any defect/ problem then your device will be shipped back to you at your cost.
6. Phones/ Devices received after 10 (ten) days of the delivery time will not be accepted for return and no refund or exchange will be provided. The phone will be shipped back at the customer's expense.
7. www.fommy.com reserves the right to substitute any phone with one of like-quality and value.
8. For all returns to www.fommy.com, customer must call our customer service department at 1-866-820-4554 and obtain an RMA# (Return merchandise authorization number) before shipping anything back to Moftware; any merchandise without an RMA number written on the outside of the mail-carrier package will be refused.
9. All costs related to return shipping must be paid by the customer.
10. Refunds will be authorized only within 2 days from delivery date for all Devices and Handsets (both OEM and Refurbished) and will be accepted for a refund only if it is never been opened.
Our Expert Technical Team will check the return and authorize it and if they deny with any problem then your device will be shipped back at customer's expense.
Moftware assures its customers that all information rendered on any of its websites will be kept confidential and used only for its intended purpose. Private information will not be sold or distributed to any agency, organization, or individual. It will not be used for unlawful purposes as under state and federal laws. Request for Additional Information
Sales tax of 8.25% is applicable to Texas destined orders.
Information We Gather Automatically
When you visit this website, certain non-personal identifying information is recorded automatically by the standard operation of our Internet servers in the United States. Information such as the type of browser being used, its operating system, and your computer's Internet Protocol ("IP") address (a number that your Internet service provider assigns to your computer whenever you surf the Internet), may be gathered in order to facilitate our online operations and to assure an efficient online experience for you. We may also use or share this information for security purposes to generate group statistics about our user community or as required by US law.
We may use your IP address or other automatically recorded information in cooperation with your Internet provider to identify you if it is necessary to contact you or to bring legal action against you because of violation of "Terms and Conditions" of using this website or for causing injury or interference (intentionally or unintentionally) with our company's rights or property with other users of this website or anyone else who could be harmed by your activities.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Information You Provide To Us
We may request personal and identifying information from you in a variety of contexts. For example, you may provide such data to us if you
(1) complete an online registration form (ex: various sign-up forms for unlocking, registering for special offers or communications, registering for an account or responding to a survey);
(2) fill out an order form to request information;
(3) register to participate in any online interactive features we may offer;
(4) purchase any products or services from us or another business within our family of companies.
In such cases, the personally identifying information we request may include your name, e-mail address, mailing address and zip code, mobile phone number, other phone number(s) and, where appropriate, a valid credit card number with expiration date (collectively, "Personal Information"). In addition, we may collect other non-personally identifying information such as your date of birth, gender, country of residence, language preference, hobbies and other information regarding your interaction with our site. Of course, you never have to answer any of the questions we ask you (nor choose to take advantages of the services offered on our site), but refusal to do so may limit the products or services we can offer or provide to you.
Your Personal Information
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you may find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you may opt out by sending an e-mail to email@example.com.
Finally, without any specific approval from you, we may develop general aggregate data (ex: data that cannot be used to identify specific individuals) about our user community that is partly based on information about you. For example, hypothetically, you might be one of 1,000,000 customers between the ages of 25 and 35. We may share such aggregate statistics with Fommy affiliate companies without your consent.
Legal Enforcement Purposes
We reserve the right to disclose your "Personal Information" as required by law or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against you if you are violating the "Terms and Conditions" of use for this website or may be causing injury to or interference (intentionally or unintentionally) with our company's rights or property, other users of this website or anyone else who could be harmed by your activities.
Safeguarding Your Personal Information
Fommy cares about the security of your 'Personal Information.' We follow generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such 'Personal Information.'
Links to Other Sites
How to Contact Us
By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.
All products or services provided by any of the Moftware owned websites are tested to provide you with flawless performance. As per the terms of our policy, we do not take responsibility if you use our products for purposes other than for which they are meant and in the process damage your phone, PDA, MP3 player, or any other mobile handheld device.
Policy Regarding Counterfeit Products
Items sold and fulfilled by Moftware are guaranteed to be genuine. Your safety is our #1 concern as well as protecting the trademarks and patents of the manufacturers we carry. We attempt to ensure that all phones and accessories we sell are original products. If you believe that you have received an item from our warehouse that does not appear to be genuine, please contact us immediately and we will investigate the product and provide you with a full refund or replacement of the correct product.
All products or services available on Fommy are meant only for the end users of our products or services.
Before using our products or services function please check with your country's laws.
Using our products or services shown on Fommy for an illegal purpose is strictly prohibited.
Fommy is a third party reseller of phone, PDA, MP3 player and other mobile handheld device accessories and enhancements.
Our websites are in NO way connected to any of the phone, PDA, MP3 player, or any other mobile handheld device manufacturers and their products.
All Trademarks and Patents mentioned herein are property of their respective companies.
By visiting Fommy it is assumed that you agree that the phone, PDA, MP3 player, or other mobile handheld device manufacturers featured on this site make no representation or warranty as to any third party content, products or services, and that they shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.
Web Site Content
The contents of Fommy are a copyright of Moftware, Ãƒâ€šÃ‚Â©2011. Any rights not expressly granted herein are reserved. This web site and its content cannot be used without proper authorization.
This content has been generated in your interest that the information provided on this site is only meant for private purposes and any information should not be downloaded or viewed as the creator of this page or the ISP(s) hosting the content may not be held responsible for any kind of damage on your phone or computers. In case you are affiliated with any government, ANTI-Piracy group, or any other related group or were formally an employee of one, you are prohibited from entering this web site. Your access is restricted from the site or any of its files and you will not be able to view any of the HTML files.
The contents on this site are private property of Moftware and are not meant for viewing or any other purposes other than bandwidth space.
We request you not to enter any such data and enter this site without agreeing to the terms and conditions which may violate the code 431.322.12 of the Internet Privacy Act signed by former President Bill Clinton in 1995. You, as the end user cannot threaten our ISP(s) or any person(s) or company storing these files and cannot prosecute any person(s) affiliated with this page which includes family, friends, or individuals who run or enter this web site.
Buying Products on Our Websites
The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We will ensure that prices displayed on our website are accurate, but the price on your order will need to be validated by us as a part of the acceptance procedure. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Phone/Device not included unless otherwise specified.
The product images that are displayed along with the respective devices in the website are shown to resemble the outcome of the accessories. Devices are not included unless otherwise specified.
Downloadable products such as software are NOT refundable under any circumstances.
a) Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged.
b) Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact.
c) Further action on the same will be informed by the customer care team member on re-shipment of your order.
Fraudulent Credit Card Charges
All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation.
Moftware reserves the right to change its terms and conditions without prior notice.
We reserve the right to ship a product with a slight variation than what is pictured on the website. Since we work with many manufacturers to ensure that products are in-stock and ready to ship same day, there may be times when an alternate product is shipped. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.
Information collected via Subscribe to Newsletter
Moftware Inc. (Fommy.com) values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why we are committed to protecting your privacy and using the information you share with us responsibly.
Your privacy is important to us - all your information is stored securely and is only accessible by you. Please write us at firstname.lastname@example.org if you have any questions or concerns.
If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.
Fommy.com reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect will therefore be rejected. All offers are not-binding and without obligation. Parts of the content or complete content including all offers and information might be extended, changed or partly or completely deleted by the company without advance announcement.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your account in the amount of the charge.
The site and the materials provided herein are provided on an 'AS IS' and 'AS AVAILABLE' basis without warranties of any kind, either express or implied. Fommy.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringements with respect to the site and materials, content, services and products on the site. Fommy.com does not represent or warrant that material in this site is accurate, complete, reliable, current, or error free. Fommy.com is not responsible for typographical errors or omissions relating to pricing, text or photography. Fommy.com does not represent or warrant that this site or its server(s) are free of viruses or other harmful components, even if Fommy.com or its authorized representatives have been advised of the possibility of such damages. You expressly agree that use of this site, including all contents, data or software distributed by, downloaded or accessed from or through this site is at you sole risk.
In no event shall Fommy.com be liable for any direct, special, punitive, exemplary, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of profits, or loss of date, whether in any action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use or inability to use this site or the materials contained in, or accessed through this site.
In no event shall the aggregate liability of Fommy.com (whether in contract, warranty, Tort (including but not limited to negligence), product liability, strict liability or other theory) arising out of or relating to the use of this site exceed $1 or the compensation you paid Fommy.com, whichever is less.
Some jurisdictions do not allow limitation on implied warranties, or the exclusion of limitation of incidental or consequential damages. If these laws apply some or all the above disclaimers, exclusions, or limitations, may not apply to you, and you may have rights additional to those contained herein.
Every effort is made to keep the website up and running smoothly. However, Fommy.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, or suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice, or the estimated retail value for a comparably featured item offered on the site or elsewhere.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
1) The Live Chat Service is an instant messaging service implemented by Global Customer Service to support customers and end users of the FOMMY and its subsidiaries.
2) THE LIVE CHAT Service is provided on an AS IS and AS AVAILABLE basis. FOMMY disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service while it may not be responsible for delay or interruption in services caused by software.
3) FOMMY may modify, suspend or discontinue the Service with or without notice at any time and without any liability to anyone
4) Customers are responsible for the accuracy of information provide to FOMMY or its subsidiaries.
5) You remain solely responsible for the content of your posted messages
6) You agree, through use of Live Chat that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, threatening, invasive of a person's privacy, adult material, or otherwise in violation of any International or United States Federal law.
7) By initiating Live Chat, You agree that you will use the Service in compliance with all laws and regulations, including any laws regarding the transmission of technical data exported from your country of residence and all United States export control laws.
8) As a condition to using the Service, you agree to the terms of FOMMY User Terms and Privacy Notice at http://www.fommy.com/faq, By using Live Chat, you consent to any such transfer of information outside of your country.
9) FOMMY has no responsibility or liability for the deletion of, or the failure tostore or to transmit, any Content and other information maintained or transmitted by the Live Chat service.
10) FOMMY is not responsible for the accuracy or reliability of any information or advice transmitted through the Live Chat service. FOMMY may, at any time, limit use at its sole discretion. FOMMY takes no responsibility for third part content.
11) These Terms of Service are governed by the laws of United States, excluding its conflict of laws provisions. You further consent to the jurisdiction of the Unites States courts.
Fommy.com is not responsible for the content of user posted external videos.
The videos published in Fommy.com are all sole property of Fommy.com and is powered by YouTube. These videos may be used for general reference purposes only. Fommy.com is not responsible for the content of user posted external videos. Under its' policy of continuous improvement Fommy.com reserves the right in its' sole discretion to change product specifications and materials without notice to you.
All technical performance claims concerning a product described in the video is provided by and consequently the responsibility of the product's original manufacturer. As a result, all the information is that published and is to be used on the understanding that Fommy.com will not be liable for any loss, liability or damage of whatever kind arising as a result of a reliance placed upon such information by the visitor or any other person even if Fommy.com is expressly advised of the possibility of such loss, liability or damage.
Fommy.com Videos may contain content/ images of third party companies, information, services, products, web sites or any kind of activity for an informational purpose only, as a convenience to Fommy.com users.
To report the video as unsuitable, pls email us at email@example.com. Within 48 business hours, action will be taken against the report posted, and formal reply will be sent with an update.
How can I receive discounts and promotions?
Please subscribe here for discount and promotions.
How many coupon codes can I use at the checkout?
Only 1 coupon code can be used per order and coupons are not stackable.
Where do I input special promotion codes?
You will be asked to put in a promotion code at the time of checkout, please note only one coupon code can be used per checkout.
Does Fommy.com have a physical store? Can I pick up the order in person?
We do not have a physical store. However, Self Pick up facility is available for customers living in and around Sugar Land. All Self pick orders can be picked between 11 am - 5 pm, Monday through Friday from 12610 W Airport Blvd, Ste 120, Sugar Land, TX - 77478
I didn't receive my package, what do I do now?
Please note that normal transit time for US order with Super Savor shipment is 5-10 days. It may take 7 - 15 days in case of International orders. We offer multiple shipping mode that can reach sooner, please select the suitable shipping mode as your priority of receiving goods. You can also contact our Customer Care Team. if your order does not arrive within aforementioned timeframe.